Responsibilities

Responsibilities
Distributor Responsibilities. Distributors participating in the energy right Heat Pump Plan are responsible for the following: • Arranging for all program-required inspections • Coordinating QCN member participation with TVA Customer Service Center personnel. If the distributor believes a QCN member participating in the program in their area has violated program criteria, the distributor may collect any evidence to support the claim, and may present such evidence to the appropriate Customer Service Center TVA personnel • Notifying all QCN members participating in the program in their service area of how the heat pump program will operate in their area, if any incentives or rebates are available and what percentage of inspections will be performed
Contractor (QCN) Responsibilities. TVA will maintain a list of heat pump contractors who apply and qualify for membership in the Quality Contractor Network (a group of contractors listed by TVA).  Only QCN members shall participate in the energy right Heat Pump Plan.
If a QCN member, or representative, has any questions about weatherization measure(s), installation criteria, inspection procedures, or forms, the inspector should be notified prior to installatio